Shipping Information
Shipping Information
All Puppycat! products are made to order by our fulfilment partner. Please allow 2–7 business days for production before your order is dispatched. Conservative delivery estimates below apply from the dispatch date and are provided as a guide only. Actual delivery times may be quicker or may be delayed due to carrier delays, customs processing, or peak periods.
Delivery Estimates by Product (Business Days from Dispatch)
🟢 4–6 days = Relatively quick | 🟢 6–8 days = Reasonable | 🟠 8–10 days = Requires extra time | 🔴 10–14 days = Requires extra time+
| Product | UK | US | Canada |
|---|---|---|---|
| Backpacks | 🔴 10–14 | 🔴 10–14 | 🔴 10–14 |
| Badges | 🔴 10–14 | 🟠 8–10 | 🔴 10–14 |
| Framed Poster | 🟢 4–6 | 🟡 6–8 | 🔴 10–14 |
| Greeting Cards | 🟢 4–6 | 🟡 6–8 | 🔴 10–14 |
| Hats | 🟡 6–8 | 🟡 6–8 | 🔴 10–14 |
| Laptop Sleeve | 🟢 4–6 | 🟠 8–10 | 🔴 10–14 |
| Mouse Pad | 🟢 4–6 | 🟠 8–10 | 🔴 10–14 |
| Mugs | 🟢 4–6 | 🟡 6–8 | 🟢 4–6 |
| Tote Bag | 🟠 8–10 | 🔴 10–14 | 🔴 10–14 |
| Tough Case for Mobile Phone | 🟢 4–6 | 🟠 8–10 | 🔴 10–14 |
| Towel | 🟢 4–6 | 🟠 8–10 | 🔴 10–14 |
| T-shirts for Adults | 🟢 4–6 | 🟡 6–8 | 🔴 10–14 |
| T-shirts for Kids | 🟠 8–10 | 🔴 10–14 | 🔴 10–14 |
| Unisex Premium Sweatshirt | 🟢 4–6 | 🟡 6–8 | 🟡 6–8 |
| Water Bottle | 🟢 4–6 | 🟡 6–8 | 🟠 8–10 |
Import Duties & Taxes
We fulfil orders from facilities in the UK, US and Canada and, in most cases, import duties don't apply. In some cases, however, if an order needs to be fulfilled from a facility outside of your country, import duties or customs fees may apply and will be the customer's responsibility.
Please note: backpacks are sourced from China and will be subject to import duties or fees.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate with the carrier on your behalf.