Shipping Information
Shipping Information
All Puppycat! products are made to order by our fulfilment partner. Please allow 2–7 business days for production before your order is dispatched. Conservative delivery estimates below apply from the dispatch date and are provided as a guide only. Actual delivery times may be quicker or may be delayed due to carrier delays, customs processing, or peak periods.
Delivery Estimates by Product (Business Days from Dispatch)
🟢 4–6 days = Relatively quick | 🟡 6–8 days = Reasonable | 🟠 8–10 days = Requires extra time | 🔴 10–14 days = Requires extra time+
| Product | UK | US | Canada |
|---|---|---|---|
| Badges | 🔴 10–14 | 🟠 8–10 | 🔴 10–14 |
| Framed Poster | 🟢 4–6 | 🟡 6–8 | 🔴 10–14 |
| Greeting Cards | 🟢 4–6 | 🟡 6–8 | 🔴 10–14 |
| Hats | 🟡 6–8 | 🟡 6–8 | 🔴 10–14 |
| Laptop Sleeve | 🟢 4–6 | 🟠 8–10 | 🔴 10–14 |
| Mouse Pad | 🟢 4–6 | 🟠 8–10 | 🔴 10–14 |
| Mugs | 🟢 4–6 | 🟡 6–8 | 🟢 4–6 |
| Tote Bag | 🟠 8–10 | 🔴 10–14 | 🔴 10–14 |
| Tough Case for Mobile Phone | 🟢 4–6 | 🟠 8–10 | 🔴 10–14 |
| Towel | 🟢 4–6 | 🟠 8–10 | 🔴 10–14 |
| T-shirts for Adults | 🟢 4–6 | 🟡 6–8 | 🔴 10–14 |
| T-shirts for Kids | 🟠 8–10 | 🔴 10–14 | 🔴 10–14 |
| Unisex Premium Sweatshirt | 🟢 4–6 | 🟡 6–8 | 🟡 6–8 |
| Water Bottle | 🟢 4–6 | 🟡 6–8 | 🟠 8–10 |
Import Duties & Taxes
Good news — we fulfil orders from facilities in the UK, US, and Canada, so most customers won't face import duties. In the rare case your order is fulfilled from a facility outside your country, any import duties or customs fees, if applicable, are the customer's responsibility.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate with the carrier on your behalf.